WorldHost

WorldHost customer service training has been used to train over 160,000 people in the UK, and one million people worldwide. It is now widely recognised as the leading global destination for visitor welcome, the WorldHost programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success. WorldHost has also been endorsed by VisitEngland, VisitScotland, VisitWales and the Northern Ireland Tourist Board.

In 2017 Fife was awarded WorldHost Customer Service Destination status helping to set Scotland apart as a visitor destination thanks to its outstanding customer service. To qualify for this status, at least 99 local businesses in Fife had to become WorldHost recognised by March 2017. To achieve this, businesses had to put at least 50% of their customer facing staff through WorldHost Customer service training, in the form of a full day workshop

There are a wide range of benefits from achieving WorldHost such as:

• Increased motivation amongst staff
• Improved customer service
• Better communication in the workplace
• Increased revenue
• Repeated business and increased occupancy levels
• Greater customer loyalty increasing customer lifetime value and positive word of mouth 
• Improved quality assurance scores and ratings on sites like TripAdvisor

To find out more about participating in our next Worldhost training contact rosalyn.watson@fife.gov.uk