Thu 18 Aug 16
Cruise passengers arriving at Rosyth this year will receive an even better welcome after CruiseForth volunteers completed WorldHost training to add to their already award winning service.
Over half of the volunteers at Rosyth are now WorldHost qualified and the rest will be trained by the end of 2016. Several taxi drivers who serve the cruise ships have also undertaken the training.
Don Alexander, Chair of the Volunteer Group said, "Our team at Rosyth take great pride in welcoming visitors and helping them to make the most of their time ashore. The Scottish Thistle Award we received last year year shows that we are doing a good job and the WorldHost accreditation reinforces that."
"We also get a lot of positive comments from visitors in person and via our website, for example two passengers from Germany recently sent us this message, "We arrived on the 5th in Rosyth on the Europa2 and went to Dunfermline, accompanied by a volunteer called Dave. He was very helpful, informed and friendly, and we would like to thank your organisation (and Dave in particular) for the great experience."
Dave is one of 40 volunteers working at all ports across the Forth, from Rosyth to Leith.
Cllr Lesley Laird said, "The cruise market is growing, with a record number of passengers and crew arriving into Rosyth this year and 2017 looking very promising. WorldHost is an internationally recognised standard for customer service which is ideal as our visitors come from many countries. For many it will be their first time in Scotland and we want to ensure they feel welcome and will want to come back again."
Over 500 delegates have completed the course in Fife so far and over 50 businesses in the region are now WorldHost recognised. WorldHost is internationally recognised with over 1 million people trained and the WorldHost Regional Destination Initiative is a national customer service campaign to promote Scotland and its regions as tourism destinations.