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Four steps to becoming more inclusive

Fri 11 Oct 19

1. Create an accessibility guide

95% of customers with access requirements check for information about your venue online before visiting.

In partnership with VisitEngland, VisitScotland have developed - a site that allows you to work through a tailored questionnaire, helping you to provide relevant information about the accessibility of your venue or service.

It’s free, quick and easy to use, and will enable you to provide all the information your customers need to prepare their visit. 

The new accessibility guide replaces access statements. For more information, read our Access Guide FAQs or download our example accessibility guides.

2 Train your staff

72% of disabled customers are more likely to visit new places if they feel welcomed by staff or venues appears to care about accessibility. 

Making sure staff and managers in your venue are trained and confident in inclusive tourism will make a huge difference to your customer service. Once complete, you can earn an Accessible Tourism Training Certificate.

Sign up for Accessible Tourism Training

3. Read our good practice guides

You can download guides at or ask your Quality Tourism Advisor for physical copies. 

  • Easy does it – covers all the basics of accessibility, and is full of simple low cost ideas to make your business more accessible 
  • Accessible events guide – from key considerations, to parking, to communications, this guide will cover everything you need to think of to make your event accessible 
  • Take the lead – covering everything you need to know about assistance dogs and what your legal obligations are..

4. Stay informed

VisitScotland's Inclusive Tourism team is working hard on producing more tools, factsheets and information about how to make your business inclusive. From quick and easy changes that don’t break the bank, to big infrastructures changes and everything in between, there are so many things you can do to make your venue more welcoming! 

Talk to your Quality Tourism Advisor and Industry Relations Manager to discuss what options are viable for you, and keep your eyes peeled for updates coming from us! 

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