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iCentre Reopening Plans

Tue 21 Jul 20

As tourism starts to reopen across the country, VisitScotland are delighted to tell you about their plans for reopening their iCentre network, which will take a phased approach that puts the safety of their staff and visitors at the heart of what they do.

iCentres are a significant part of the community and VisitScotland understand that there will be a desire to open them as soon as possible – VisitScotland share that desire and want to support the tourism industry and communities as we come out of lockdown.

VisitScotland's phased approach will see the first five iCentres opening this week, with Edinburgh, Balloch, Aviemore, and Jedburgh open on Monday 20 July and Aberfoyle opening Tuesday 21 July. 

In phase two of VisitScotland's reopening, which starts week commencing Monday 27 July, a further five sites will open in Oban, St Andrews, Pitlochry, Portree, and Ullapool.

The opening of the remaining sites (Inverness, Fort William, Aberdeen, Perth, Glasgow, Stirling, Dumfries, Dundee, Kirkwall, Lerwick, Stornoway, Craignure, Bowmore, Rothesay, Brodick and Ballater) will take place on a rolling basis throughout August.

VisitScotland have had to make changes to the physical layout of each of thier 26 individual iCentres to make these areas safe but welcoming for staff and visitors and over the past few weeks, they have worked with busy suppliers to carry out these refurbishments as well as sourcing the relevant PPE. VisitScotland's staff are also working on attaining the ‘We’re Good to Go’ accreditation to provide confidence for visitors coming into their iCentres. 

The reopening dates have been set out by the availability of suppliers to do the necessary work and consultation with  staff to ensure the correct guidance is in place for the safety of staff and visitors.

Though premises may have been closed, the information services have been very much open for business, and like much of the industry, they’ve had to adapt to new ways of working through Covid-19 and have continued to provide information and inspiration.

Their iCentre team have skilled up and have been delivering visitor information through a range of other channels including a new messenger service they developed during lockdown, iCentre telephone service and email service as well as other customer channels.

There will be new measures put in place across sites to manage physical distancing, and there will be reduced services on ticketing and retail, but rest assured iCentre teams will continue to provide visitors with the warm welcome that Scotland is known for. All  iCentres will initially have reduced opening times from 10am – 3pm.

iCentre staff have been working hard to get the centres reopened and are looking forward to being able to help visitors with face to face enquiries for the first time in four months.

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