Learning to offer a WorldHost welcome

Mon 11 Jul 16

Some of Fife's youngest tourism staff secure WorldHost certification

Some of Fife's youngest tourism staff have been learning the importance of a WorldHost welcome. Members of staff at The Spindrift in Anstruther have successfully completed their WorldHost training to provide great service to guests and to secure an independent qualification for themselves.

The staff are either university and college students or pupils at Waid Academy and have a broad range of duties including housekeeping, waitressing, taking bookings and welcoming guests. Owners Ken and Christine Lawson recognised how important it is for all members of staff to welcome and look after guests confidently and warmly. Their hope is that their training and experience at The Spindrift will interest the staff in careers in hospitality with their training as the first qualification towards that.

Ken Lawson said:
"I'm delighted that the girls were so keen to take part in the training and I've seen them put much of what they've learned into action. Guests want a friendly welcome, but also information about places to visit and things to do and our staff can help confidently and knowledgably, now."

Ashley Petrie, WorldHost trainer from the MAJR Group, said:
"Employees can be a great communications asset to any hospitality business when they feel able to look after guests well and make them feel welcome. The WorldHost customer service programme is internationally recognised as the gold standard and I'm delighted that so many businesses in Fife are participating in the training. Employers are indicating that they consider great customer service as the most important skill in the next five years."

Ann Camus, project manager for Fife Tourism, said:
"Congratulations to the team at The Spindrift. We hope to see many more tourism businesses take part so that we can realise our goal to have Fife named as a WorldHost Recognised Destination."

For more information on WorldHost training events in Fife, click on http://www.fifetourismpartnership.org/events/ or contact [email protected]

Staff from The Spindrift

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