Thu 9 Jul 20
Not that we've been gone during lockdown - we've been busy providing great content online and keeping in touch with customers - but we're now delighted to be on the way towards getting back into our buildings and re-opening our doors.
And we are very pleased to announce that right from the outset we will be reopening 22 libraries, which represents three-quarters of our branches.
The process is being done over a short transition period fully in line with Scottish Government guidance. The pace of the re-opening ensures the safety of staff and customers and allows us to gradually welcome members back into branches in a limited and controlled way.
The Home Delivery service for housebound library members resumed this week but the first big step is what we're calling Connect & Collect, which is being launched on Wednesday, 15 July, and this will allow library members to return and collect books.
Customers can 'connect' with us through www.onfife.com or by calling their nearest branch to have a selection of up to 10 books put together that they can then collect from the library door. For now, we can't take requests for specific titles but instead it's like a surprise 'lucky dip' - customers tell us their reading tastes and we'll match them up with a great selection of books.
“This is a massive achievement for our teams to be able to start offering a service to library members from three-quarters of our branches and it follows months of very
complex planning to make sure staff and customers are safe and confident,” said Michelle Sweeney, director of creative development and delivery.
“We know what libraries mean to customers and how much they’ve been missed. We launched a survey with members at the weekend so that they can help shape how services are rolled out and within days we have had more than 3000 responses, with lots of positive and encouraging messages.”
The next stage of re-opening, when members will be able to enter the buildings for limited browsing and to use PCs, is expected to be in the w/b 3 August and then full public access, but with a limited service, will commence from w/b 7 September. However, these dates are subject to change depending on guidance at those times and it is expected that some restrictions and protective measures will still be required.
The branches which will be offering Connect & Collect from next week will be Cupar, Ladybank, Dalgety Bay, Rosyth, Dunfermline Carnegie, Kirkcaldy Galleries, Cardenden, Cowdenbeath, Lochgelly – Jennie Lee Library, Rothes Halls, St Andrews, Buckhaven, Burntisland, Kennoway, Templehall, Newport, Duloch, Oakley, Cadham, Leslie, St Monans, and Tayport.
“We can't wait to fully open our doors and welcome people back in again but until then we look forward to seeing customers with Connect & Collect,” added Michelle Sweeney.
Details of how to use Connect & Collect can be found at
https://www.onfife.com/connectandcollect and regular updates are at www.onfife.com.