ScotRail urges customers to play their part and cover their face while travelling

Thu 28 May 20

Following the Scottish Government’s announcement of the route-map for exiting lockdown and the further Transport Transition Plan announced by the Cabinet Secretary for Transport, Infrastructure and Connectivity today, ScotRail can now update on what this means for ScotRail services.

As confirmed by the Transport Secretary, people travelling on public transport should wear a face covering. Our guidance to customers has been updated to reflect this.

As a first step towards gradually returning to full service, a small number of daily services will be added to the timetable from Monday, 1 June, as Scotland’s Railway plays its part in helping people with essential travel

The extra services will deliver more options for travel during peak times and continue to deliver for key workers. The small increase in services – from 43 per cent of a normal timetable to 47 per cent – will mean there is more capacity for key workers and essential travellers to increase the opportunities for physical distancing over the coming weeks.

We are continuing to work with government, through the Rail Recovery Task Force, to develop a timetable to reflect the various phases as we come out of lockdown. Our key priority is the safety of our customers and our employees, who play a vital role in keeping the country moving.

As the Scottish Government have advised, the message remains the same: people should only travel when it is essential to do so. We need everyone to take personal responsibility – if you think it’s not safe to board a train, don’t do it and wait for another service.



We’re continuing to remind our customers to follow the five rules for safer travel.

Customers will see the physical distancing messages around stations to help get the message across. We have installed floor markings at our main stations where the largest number of customers will travel. We will be asking customers to adhere to physical distancing measures while buying tickets or entering and exiting a train.

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