Register with Fife Tourism Partnership at fifetourismpartnership.org/profile/register 

Scottish tourism bookings down as cost-of-living crisis bites

Thu 23 Jun 22

The Scottish Tourism Alliance, the representative body for Scotland’s tourism industry has today published the results of its research into the recovery of the sector, revealing that summer and forward bookings are down and almost 40% of businesses have reported a decrease in spending since May 2021.

  • 50% of businesses say they have fewer than normal bookings for the period of June-August in comparison to this time in May 2019.
  • Bookings this summer are perceived by businesses to have been impacted by the UK cost of living crisis, the appeal of outbound international travel, Scotland’s inability to compete internationally on price and value for money, and people taking late decisions on holiday destinations.
  • 34% described their business as currently in steady recovery, 50% of respondents stated that it would take them at least a year to recover and 6% said they are unlikely to make it.
  • The top 3 challenges for businesses currently are rising energy costs, an increase in supplier costs, recruitment and staffing. Inflation is also a notable challenge.
  • More than 50% of businesses have seen a decrease in customer spending in comparison to the same period in May 2019.
  • The top three barriers to recruitment are the lack of available staff wanting to work, the current UK Immigration visa Policy, and a negative perception of the industry.

More than 700 tourism businesses took part in the survey which ran from 17th May to 8th June, with responses coming from all 32 of Scotland’s local authority areas and 15 core industry sub-sectors, predominantly self-catering, hotels, bars and restaurants, bed & breakfast, visitor attractions, guest houses and tour operators.

Highlights from the survey:

Staffing and Recruitment

  • 60% of hotels, 43% of visitor attractions and 45% of bars, pubs, restaurants, cafés and takeaways say they are unable to trade effectively with the level of staff they’re currently operating with.
  • The top three barriers to retention of staff are business seasonality, other sectors being perceived as being more attractive, and an inability for business to pay more competitively. Additional workload on staff due to the recruitment crisis is also a notable challenge.

Recovery

  • More than 50% of businesses say it will take them at least 1 year for the financial recovery of their business, if at all.
  • More than 30% of businesses are not confident or unsure how they feel about their long-term recovery and survival over the next 1-3 years
  • More than 60% of businesses have adapted, changing their business model to give them the best possible chance of commercial viability in the current business climate.

Policy

  • A lowering of VAT relief, the energy price cap being extended in October and a change to UK Immigration rules/visa requirements were listed as the most effective policy changes that would support businesses at a UK Government level.
  • At a Scottish Government level the extension of business rates relief beyond June 2022 and greater investment in tourism promotion were listed as being the most effective policy commitments to support businesses.

Net Zero

  • Only 14% of respondents had not made any investment into transitioning to a greener business with the majority having installed energy saving measures (69%), followed by sourcing locally (67%), and making improvements to business energy consumption (46%).
  • Affordability and other priorities were listed as the top reasons businesses haven’t yet invested in transitioning to a greener business.

Competitiveness

  • Improved infrastructure and transport, removal of policies which seek to impose further tax business and on tourists, and improved quality of the visitor experience were the top 3 things that businesses listed that Scotland needs to do, to be a more globally competitive tourist destination.
  • Businesses say they need more staff and the ability to invest and develop product to be more competitive in the marketplace.

Forecast

  • 57% of businesses report fewer bookings than normal for the period of September-December in comparison to reviewing this period in May 2019.
  • 55% of businesses report that their international bookings for June-August are lower in comparison to May 2019.

STA Chief Executive Marc Crothall said: “The results of what has been one of our most robust surveys to date in terms of number of respondents and depth of data confirms very much what businesses have been telling us for many weeks now; recovery is happening albeit at a much slower pace than anticipated and certainly not across all tourism sectors.

The cost-of-living crisis is hitting Scotland’s tourism sector very hard on many levels.  People are hesitant about committing to booking a break due to household financial challenges and uncertainty, consumer spend is down and with the rise of energy prices and supplier costs, many businesses are finding that the level of recovery is almost static.  This impacts the ability for our tourism industry to remain competitive globally; we struggle to compete on price and we’re unable to retain and attract the quality of staff required to deliver the level of service demanded by today’s consumers.  The majority of our businesses cannot move beyond running to stand still, despite the fact that we’re now almost into the main tourist season.  The transport disruption and planned rail strikes only make the challenge that much harder.  The market is still fragile and businesses are finding it increasingly hard to trade their way into a place of sustainable recovery.”

“Customer uncertainty is at an all-time high right now which is reflected in the forecasts and future bookings; much greater support is needed by way of financial levers from both the UK and Scottish governments which could offer the industry the breathing space it needs to move at what is a much slower pace through recovery and build towards long term acceleration.”

“It is however very heartening to see that 86% of respondents have invested in transitioning to a greener business which underlines the potential for tourism to deliver transformational change in relation to the Scottish Government’s Net Zero ambition.”

“There are some indications of positive recovery; some businesses in the sector who have been able to invest and adapt quickly plus have the staff in place are doing better than others but it’s patchy and the autumn/winter forward bookings window remains worrying.”

“The STA will continue to call on the UK government for a lowering of VAT and a change to UK Immigration rules which are deemed by the majority in our industry as the most effective policies to support businesses.  We will also continue to push the Scottish Government to extend business rates relief beyond this month and commit to much greater investment in tourism promotion of Scotland as a destination.”

Malcolm Roughead, CEO VisitScotland said: “The survey underlines some of the challenges facing the tourism and events industry. We know that the move towards recovery is not consistent and businesses are experiencing a shortage of workers, while the cost of living is also a concern.

“There are, however, some encouraging signs with the return of international visitors and consumer research which shows more UK residents expect to take an overnight domestic trip between June and September than in 2021.”

“We’re working hard to build on this interest and ensure Scotland is front and centre of mind for visitors planning a trip. By working together with industry, we can rebuild this vital part of Scotland’s economy and drive its sustainable recovery.”

Twitter Feed