Wed 15 Jul 20
Guidance to support customer and visitor data gathering for businesses and other establishments to assist contact tracing as part of NHS Scotland's Test and Protect system is available at https://www.gov.scot/publications/test-protect-multi-sector-guidance-collection-customer-visitor-contact-details-july-2020/
This guidance is a tool to support customer and visitor data gathering for businesses and other establishments in Scotland where the nature of the premises means there may be an increased risk of transmission of COVID-19 due to a higher degree of interaction between unknown individuals. It sets out how to collect individual contact details in a safe and secure manner which is compliant with data protection legislation, to assist NHS Scotland in responding to outbreaks of COVID-19. It sets out key actions and information around the collection of customer and visitor data as restrictions relating to the COVID-19 pandemic are eased. This guidance comes into effect from today 15 July. From this date, premises within the sectors listed below should gather minimal contact details from customers to support NHS Scotland's Test and Protect service. This measure will form part of the national effort to suppress COVID-19, and support the country to return to a more normal way of life.
This guidance applies to any establishment or operator in sectors that provide an on-site service or work in other people’s homes to deliver a service. This includes, but is not limited to:
It does not, however, apply where services are taken off-site immediately, for example, a library operating a click-and-collect service or a food outlet which only provides takeaways. If premises offer a mixture of an on-site and collection service, contact information only needs to be collected for customers who remain on-site.
Guidance specific to the hospitality sector was published on 03 July and can be found at https://www.gov.scot/publications/coronavirus-covid-19-tourism-and-hospitality-sector-guidance/pages/collecting-customer-contact-details/.