Wed 5 Jul 17
Visit Dunfermline has become the latest organisation in Scotland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.
WorldHost is a suite of world-class customer service training programmes that have already been used to train over 10% of Scotland's tourism workforce.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With all of its staff trained to WorldHost standards Visit Dunfermline has officially become a WorldHost Recognised Business.
On receiving the recognition Thomas Moffat commented, "Visit Dunfermline are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo displayed in our business, they'll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote Dunfermline as a friendly and welcoming tourist destination."
Visit Dunfermline's recognition counted towards Fife's succesful campaign to become a WorldHost Recognised Destination, awarded to areas where 25% of businesses are WorldHost Recognised.
Through the WorldHost Regional Destination Initiative – a national campaign being spearheaded by performance and talent management consultancy, People 1st – four cities, over 70 towns and two set of islands across 12 Scottish regions will use the training to achieve WorldHost Recognised Business and Destination status by the end of 2017.
The initiative aims to build on the legacy of world-class events like the 2014 Commonwealth Games and Ryder Cup, and transform customer service standards across Scotland's visitor economy.
More information about the WorldHost Regional Destination initiative can be found at http://scotland.worldhost.co.uk