Scotland’s Secret Bunker Gives International Visitors a WorldHost Welcome

Tue 17 Jul 18

Tourism businesses in Fife are being encouraged to consider taking part in WorldHost training to provide them with the tools to offer outstanding customer service.

Last year Scotland’s Secret Bunker which is located in the East Neuk of Fife attracted a record-breaking 30,000 visitors from countries as far away as Russia, Australia and New Zealand. They recently hosted a WorldHost customer service course and put through over half of their frontline staff to become a WorldHost accredited attraction.

Fife as a whole was awarded WorldHost Customer Service Destination status in June 2017, helping to set it apart as a leading visitor destination thanks to outstanding customer service. The programme teaches important customer service skills, in turn leading to improved communication, increased staff motivation and higher quality assurance ratings. 

Manager of the bunker Marc McConnell commented “We found the WorldHost course most interesting and it gave us an excellent insight into how we can move forward as a team and put all our customer care into practice. This will ensure that our guests get the best possible experience when visiting Scotland's Secret Bunker.

“I can highly recommend the course for local businesses and organisations to get a better understanding of how to deliver excellent customer service and reap the benefits.”

Commenting on the success of the secret bunker, Fife Tourism Partnership Manager Ann Camus said: “Fife has now been recognised as a WorldHost destination for a year, and it’s great to see that the momentum is still continuing with local businesses signing up to the programme. This means more businesses are providing excellent customer services and hopefully attracting more visitors to local businesses in Fife such as the secret bunker”.

The next WorldHost course takes place at St Andrews Town Hall on August 8th.  If you would to take  part please visit

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